Walk It Through: The New Car That Keeps Failing
A transmission that slips, four repairs, a certified letter, and a refund or a replacement.
Within weeks of buying a new car, the transmission starts slipping, and the dealer repairs it under warranty.
Two things a person in this spot might do. Picking one shows what the law says about it.
One new car. Used cars, recreational vehicles and arbitration programs are not worked through here.
A practice walkthrough, not a prediction of how any real one will go. Legal information, not legal advice.
Words this turns on
Terms with a legal meaning that is narrower than the everyday one. Each links to the definition and the authority behind it.
- Deceptive trade practiceA business misrepresenting goods or services, selling used goods as new, advertising with intent not to sell as advertised, faking price reductions, or billing for goods never ordered, among the acts the section lists.
- UnconscionableAn act or practice by a supplier in a consumer transaction so unfair that it violates the deceptive trade practices act. Whether it is unconscionable is a question of law for the court.
- NonconformityA defect that keeps a new vehicle from conforming to its warranty. One that substantially impairs use and market value and survives four or more repairs, or forty days out of service, is presumed beyond a reasonable number of attempts.