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Walk It Through: The New Car in the Shop

The same transmission defect three times, a letter to the manufacturer, a final repair, and a buyback.

A new car's transmission slips. The dealer tries to fix it three times, and it keeps happening.

Two things a person in this spot might do. Picking one shows what the law says about it.

A new car with one recurring defect. Used cars, a defect likely to cause death after one attempt, and the dispute settlement program are not worked through here.

A practice walkthrough, not a prediction of how any real one will go. Legal information, not legal advice.